Effective Date: 4 July 2024
Introduction
Thank you for choosing Premium Providence LLP. We strive to ensure that our customers are satisfied with their purchases. This Refunds and Returns Policy explains the process, conditions, and time frames for returns and refunds for our marketing services and physical/digital products. Please read this policy carefully. If you have any questions or concerns, please contact us at support@premiumprovidence.com.
Returns and Refunds for Physical Products
Conditions for Returns
- Physical products must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, such as perishable goods, custom products, or products with specific return policies, may not be eligible for returns.
How to Initiate a Return
- Contact Us: Send an email to support@premiumprovidence.com with your order details and the reason for the return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send the product back.
- Shipping Costs: You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 10 business days and will be issued to the original payment method.
Returns and Refunds for Digital Products
Conditions for Refunds
- Refund requests for digital products must be submitted within 14 days of the purchase date.
- Refunds will only be considered if the product has not been downloaded or accessed, or if there is a significant issue with the digital product.
How to Initiate a Refund Request
- Contact Us: Send an email to support@premiumprovidence.com with your order details and the reason for the refund request.
- Review: Our team will review your request and may contact you for additional information.
- Approval: If approved, the refund will be processed within 10 business days and will be issued to the original payment method.
General Information
Non-Refundable Items
- Gift cards
- Downloadable software products
- Custom or personalized items
Contact Information
For any questions or to initiate a return or refund request, please contact us at:
Premium Providence LLP
138 Robinson Road #02-53
Singapore 068906
Email: support@premiumprovidence.com
We are committed to providing excellent customer service and will do our best to resolve any issues you may have with your purchase.
Thank you for shopping with Premium Providence LLP.